Terms and Conditions

• The Feel website (hereinafter: the "Website") is owned by Y.A. Supplements Ltd., Company No. 516035201 (hereinafter: "Y.A. Supplements" and/or the "Company") and operated by it. The Website serves as an informational and service website and an online store, providing information, among other things, about the Company's range of products and their sale to visitors of the Website (hereinafter: the "User(s)", "Visitor(s)", "Purchaser(s)" and/or "Customer(s)"). • These Terms and Conditions shall apply to any use of the Website and/or purchase of products by Users of the Website, and may be changed from time to time at the Company's sole discretion. They shall also constitute the legal basis for any discussion between the User and the Company. Therefore, before performing any action on the Website, the User is requested to carefully read the terms of use, including the privacy policy. • The Company reserves the right to change, delete and/or add to these terms of use at any time, without an obligation to provide prior and/or subsequent notice. Any addition and/or change made to the Website, its content and/or these terms shall be binding upon the User upon continued use of the Website. Accordingly, Users are advised to review these terms from time to time. • Browsing the Website and/or purchasing products offered for sale on it constitutes the User's agreement to accept and act in accordance with these Terms and constitutes the User's declaration that neither the User nor anyone on their behalf shall have any claim, demand or action against the Website and/or the Company and/or the Website management and/or any of its managers and/or employees regarding these terms and conditions. If the User does not agree to any of the Website's terms, the User is requested not to use the Website. • All prices displayed on the Website are shown on the products and are stated in New Israeli Shekels. Prices include VAT, to the extent applicable by law, and do not include shipping fees. • The Company does not undertake to maintain inventory of all models and/or products whose images appear on the Website. • The binding and determining version of these Terms at any given time is the version published on the Website. • The Company's computer records regarding actions carried out through the Website shall constitute prima facie evidence of the correctness of such actions. • The Company may update product prices and shipping rates from time to time, without prior notice. The applicable price for an order placed on the Website shall be the price published at the time the order process was completed. • The Company may offer promotions, benefits and discounts on the Website at its discretion. The Company may also terminate, replace and/or change such promotions, benefits and discounts at any time, without prior notice. • In any case of contradiction and/or discrepancy of any kind between the Website content and these Terms, these Terms shall prevail. • The terms of use are cumulative and not alternative, and shall be interpreted as existing alongside one another without limiting the scope of one another. • Use of the Website constitutes confirmation that the User has read these Terms and agrees to them, including the privacy policy detailed in these Terms, as updated from time to time, and agrees to act accordingly and accept them without limitation or reservation. If you do not agree to the terms of use, please refrain from using the Website or contact us so that we can assist you with alternative solutions. • For detailed information regarding the Website's privacy policy, click here. • It is hereby clarified that the use of the masculine form in these Terms also refers to the feminine form and is made for convenience only. • Registration to the Website and use of information provided by the User to the Company and/or accumulated about the User during use of the Website shall be carried out in accordance with all applicable law and the Website's privacy policy, which constitutes an integral part of these Terms. • Some of the information provided on the Website is general professional information for educational purposes, based on existing research. It should not be regarded as a recommendation to purchase any of the Company's products. The Company's products are not medicines and are not intended to cure any disease. Reliance on the information provided below is solely the reader's responsibility, and it is recommended to consult a qualified physician before purchasing any product.

• Any User may participate in sales processes on the Website in order to make purchases, subject to fulfilling all of the following cumulative conditions: • The User is legally capable of performing binding legal actions. If the User is not an adult (18 years of age or older) or is not entitled to perform legal actions without the approval of a legal guardian, use of the Website shall be deemed to have been made with the guardian's approval. • The User holds a valid Israeli identity card or is a corporation duly incorporated and registered in Israel. • The User holds a valid credit card issued in Israel by one of the credit card companies and/or holds a PayPal account. • The User has an email address on the Internet and an address in Israel. • For the avoidance of doubt, the Company is entitled at any time and at its sole discretion to prevent Users from purchasing products and/or cancel their account on the Company Website if their conduct is inappropriate and/or if they make improper or unreasonable use of the Website, including failure to comply with the terms of use and/or policies.

• Without the Company's prior written authorization, the User may not perform the following actions while using the Website and its content: • Copy, reproduce, modify, process, translate, reverse engineer, distribute, transmit, display, perform, duplicate, publish or store the Website content, in whole or in part. • Operate or allow the operation of any computer application or other means, including Crawlers, Robots and similar software, for the purpose of searching, scanning, copying or automatically retrieving Website content. • Display content from the Website within a visible or hidden frame (iframe), or display the Website content in any manner, including through software, devices, accessories or communication protocols that alter the original design of the Website and/or omit anything from it. • Disrupt or infringe upon any right of another Website User, including the right to privacy, and/or collect personal information about Website Users without their express written consent, including by automated means. • Harm the dignity or privacy of another User and/or use the Website or its content to harm the reputation of any person and/or publish incitement, fraud, deception, defamation and/or any other information that is false, unreliable or intentionally harmful. • Use the Website or its content for the purpose of creating a database and/or collection. • Failure to comply with these restrictions may result in denial of access to the Website and may expose you to civil and/or criminal liability under applicable law.

• Products shall be purchased by a registered customer by completing an order form appearing on the Website. Completion of all details constitutes a prerequisite for placing an order. To ensure prompt and trouble-free processing, all required information must be provided accurately, including name, address, email address, telephone number and credit card number; otherwise, the Company cannot guarantee fulfillment of the order. • Upon placement of an order by the User, the Website shall check the credit card details, and only after approval of the order by the credit card company shall the transaction be approved and the product shipped. • The purchaser shall be charged for the cost of the product or service purchased by credit card after the transaction is made. • Upon registration to the Website and after placing an order through the Website, the Company reserves the right to retain the identification details entered and the credit card identification code and associate them with the account through which the order was placed. • When products are added to the shopping cart, the Company reserves the right to send the customer a reminder regarding the abandoned cart by email to the account holder. • The details entered in the order form and the transaction recorded in the Company's computers shall constitute conclusive and final evidence of the correctness of the transaction. • Submission of false information constitutes a criminal offense and may subject the person submitting it to criminal and civil legal proceedings. • If the transaction is not approved by the credit card companies, the purchaser shall receive an appropriate notification. To complete the purchase, the purchaser shall be required to contact customer service by telephone in order to arrange approval by the credit card companies. It is hereby clarified that the transaction shall be considered completed only after the purchaser obtains approval from the credit card companies. In such a case, shipping periods shall be calculated only from the date of transaction approval by the credit card company. If the purchaser does not arrange approval within 7 days from receiving notification of refusal by the credit card companies, the Company shall be entitled to cancel the order. • For the avoidance of doubt, approval of a purchase transaction on the Website is subject to the product being in the Company's inventory at the requested delivery date and/or at the time of the order. If it was not stated that the product was out of stock and the product was not removed from the Website before the order was placed, the Company shall not be obligated to sell the product, and the purchaser shall have no claim or action regarding any direct or indirect damage caused to the purchaser and/or a third party. This is subject to the Website management returning any amount paid by the purchaser, if paid, and/or canceling the charge if one was made. It is clarified that there may be situations in which an item appears on the Website as being in stock but is in fact unavailable and cannot be supplied. In such cases, the transaction shall be canceled and the purchaser waives any claim in connection therewith, subject to the return of the amount paid to the Company. • Each customer may order a product and select a new requested destination by updating the requested destination in the order form. The last shipping destination updated by the customer shall be stored in the Company's database as the customer's requested destination. • The Company shall be entitled not to approve a customer's order for any reason and at its sole discretion. • After payment details have been entered on the payment page, the binding documents have been approved and the customer has consented to the terms of use and privacy policy, the Website management may, but is not obligated to, display or send the customer updates by email, including content updates, information about its services and products, as well as services and products of others, promotions and updates on the Website, as contemplated by Section 30A of the Communications Law (Telecommunications and Broadcasting), 1982. • After payment details have been entered on the payment page, confirmation of receipt of the order details shall be sent by email. This confirmation does not obligate the Website management to supply the products and only indicates that the order details have been received by the Website management. • If it is determined that the customer's credit card is invalid and/or the credit card company does not honor the transaction, or PayPal (or any other electronic payment service) does not honor the charge, the Website management shall contact the customer to complete or cancel the transaction. • When paying through a PayPal account, the customer shall be asked to enter the details of an existing PayPal account or open a new account. If payment through PayPal is selected, the Company may charge payment for the products only after receiving approval from PayPal. Use of PayPal and receipt of approval are subject to PayPal's terms of use and privacy policy and not those of the Website.

• A customer may cancel a transaction in accordance with the provisions of the Israeli Consumer Protection Law, 1981 (hereinafter: the "Law"). • A refund shall be provided in the following cases: • Applicable when the value of the goods and/or service exceeds NIS 50. • All products – cancellation period of 14 days from receipt of the consideration, and in an Internet transaction, cancellation within 14 days from receipt of the consideration. • Cancellation of the transaction is subject to a cancellation fee of 5% or NIS 100, whichever is lower, provided that the products are in their original packaging and have not been used. • A purchaser may cancel an order for a product before it has been shipped by the Company without additional charge. Upon cancellation, the funds paid for the order shall be returned to the purchaser. • Products sold at a discount as part of a promotion and which the customer wishes to return may be returned within 7 business days from receipt of the consideration. • After the product has been shipped to the customer, a refund shall be issued only after the goods have been received at the Company's warehouse and after the purchaser has contacted the Company regarding crediting the credit card used for the transaction. If payment was made by credit card and/or PayPal, the refund shall be made up to one month after the transaction (for PayPal transactions, the refund shall be transferred to the PayPal account). • No monetary credit shall be given for items for which no monetary consideration was paid, such as promotional items and gift vouchers. • The right of cancellation shall not apply to goods for which there is no right of cancellation under law, as stated in the Consumer Protection Regulations (Cancellation of a Transaction), 2010. • A customer requesting to cancel a transaction must present to the business an invoice, cash register receipt or exchange note proving the transaction. • Cancellation of a transaction shall be made by written notice to the Company only, by email and/or by sending a notice to the Company's customer service through the customer's account on the Website. • Return of products after their condition has deteriorated while in the customer's possession, including a product that was damaged, harmed, spoiled, suffered any impact, had its packaging damaged or was assembled at the customer's home in a manner that deteriorated its condition, shall be subject to the Company's right to claim damages. • In order to avoid damage to the product, we recommend returning the product in its original packaging, intact and/or without any damage, defect or deterioration of any kind. • The Company shall have sole discretion regarding the condition of the returned product. • Subject to the provisions above, the Company shall honor a cancellation request for an order for a product whose production has not yet begun. • The Company shall be entitled to cancel a transaction and/or sale, in whole or in part: • If an obvious and unusual typographical error occurred in the offer, whether in the product price or product description. • If a communication failure and/or technical problem occurred that prevented Users from using the Website properly. • In the event of force majeure. • The product is out of stock. • Notice of cancellation shall be given to the customer by telephone and/or in writing to the email address provided by the customer during registration. In such case, the order shall be canceled and the Company shall refrain from charging the customer's credit card or shall refund any amount paid for the product, if paid. Except for the return of the transaction amount as stated above, the customer shall have no claim, action or demand of any kind against the Company regarding the cancellation of the transaction under this section.

• The Company shall arrange for delivery of every product purchased by the customer on the Website to an address in Israel entered when placing the delivery order, within the period stated on the product's sales page, unless otherwise stated on the Website. • The Company shall make efforts to supply the products in accordance with the delivery terms stated on the sales page and undertakes to supply only products that have been paid for in full. • In areas with restricted access for security reasons, the Company may make the products available to customers at a nearby customary location, to be coordinated with them in advance. • It is hereby clarified that the Company makes efforts to deliver products on time to areas with restricted access for security reasons; however, in such areas there may be a delay of up to 14 days beyond the delivery date stated on the product's sales page, and such delay shall not be considered a delay in delivery of the product. • Product delivery times stated on the sales page include only business days (Sunday through Thursday, excluding Fridays, Saturdays, holiday eves and holidays). • Upon delivery of the product, the Company may require the presence of the credit card holder at delivery and/or presentation of the credit card holder's identity card and/or signature of the credit card holder on a receipt as a condition for delivery. • In the event of delivery of a product requiring registration by law, registration shall be made in the name of the customer who registered for the sale and according to the details provided during registration on the Website. • If the customer agreed to self-collection and transportation, the customer shall bear sole responsibility for any damage caused by transportation and assembly, including the matters stated below, and hereby releases the Company from all liability in this regard. For the avoidance of doubt, self-collection shall be made only at the Company's warehouses. • The Company shall not be responsible for delays in delivery in the following cases: • Force majeure, including war, hostilities, state of emergency and natural disasters. • A strike by suppliers of services or goods required for production, supply and/or delivery of the products. • Any reason beyond the Company's control. • Any reason related to the delivery operator. • There may be delays in delivery to remote communities, including Eilat, communities in the Arava, communities beyond the Green Line and the Golan Heights.

• Product shipping shall be free of charge subject to the provisions above. • The courier shall contact you by telephone to coordinate delivery.

• All content appearing on the Company's Website is the sole property of the Company and is subject to copyright protection in all respects. • It is prohibited to copy, reproduce, distribute, sell, market or translate any information from the Website, including trademarks, images and texts, product designs, product images and the like, without the Company's prior written approval. Any violation of this section may constitute an infringement of intellectual property rights and may expose the infringer to criminal or civil penalties or fines. • Without derogating from the foregoing, the Company's name and trademarks, including objects associated with the Company's reputation and brands, such as (but not limited to): marks, logos, symbols, service marks or any other object appearing on the Website, are the exclusive property of the Company and may not be used in any way. • No commercial use may be made of data published in the database, the list of products appearing therein, or other information published therein, without the Company's prior written approval. • No data published on the Website may be used for presentation on another website without the Company's prior written approval.

• The Website as a whole, including all content appearing on it, is offered to the public and Users on an "As Is" basis. The Company intends for the content appearing on the Website to be correct and accurate; however, the content may be incomplete or may contain technical or other errors. • The Company is not responsible for inaccuracies or errors in the content. The Company hereby clarifies that the content on the Website is for general informational purposes only and for the User's convenience, and does not constitute a recommendation and/or opinion regarding the products advertised on the Website. The User therefore acknowledges and agrees that any reliance on statements, opinions, advice, answers, guides, calculators or any other content displayed on the Website is made at the User's discretion and sole responsibility; the User must independently conduct all evaluations and checks regarding the product and/or implementation of any recommendation, answer or opinion and waives any claim regarding reliance on any of these. • It is hereby clarified that information appearing on the Website and/or in various guides and/or calculators should not be considered medical information or medical advice. Before using any product sold in the store (food supplement, medicine or any other product) and/or information on the Website, a doctor, pharmacist or other qualified professional should be consulted, where required. • Any content and/or information presented on the Website regarding product characteristics originating from third parties, such as an importer, product manufacturer and/or service provider, including specifications and various data, is provided by those parties and the Company shall have no responsibility for it. • Features, models, designs, colors or appearance of products described or displayed on the Website, including any image or presentation of a product included on the Website, are intended to provide the User with the closest and best possible representation of the requested product. If a User identifies or suspects a discrepancy between the actual appearance of the requested product and the product displayed on the Website alongside its description, the User should contact the Company, which shall act to correct it as soon as reasonably possible. • The Website may include links to other websites that are not operated by the Company. The links are provided solely for the convenience and information of Users. Such links are not under the Company's control and the Company does not supervise the content of linked websites. The inclusion of such links does not indicate the Company's agreement with or responsibility for the content appearing on linked websites and/or constitute a guarantee of their reliability, currency, functionality or legality and/or the privacy policies and terms of use adopted by their owners. The Company is not responsible for any result arising from use of linked websites and/or purchases made through them and/or reliance upon them, and recommends carefully reading the terms of use and privacy policies of such websites, where available, and/or contacting the owners of linked websites in the event of any claim or request. The Company may, at its sole discretion, remove any link from the Website and/or add additional links. The Company does not guarantee that links to such websites will be active or lead to an active website. • The information provided regarding the Company's products on the Website is the only information approved by the Company regarding the various products. The Company is not responsible for information written about the Company's products by any third party on websites that are not operated by it. The Company may act to enforce its rights against any third party providing information to the public that has not been approved by it. • Any use of content on the Website, including content provided by the Company (including guides, articles, specifications, answers regarding product kosher certification, instructions for use and/or images) and/or third-party content, including any access by the User to third-party websites through a referral on the Website and/or an advertisement on the Website, shall be at the User's sole responsibility. The User shall have no claim or action against the Company in connection with Website content, including content provided by the Company and/or third-party content, including content regarding products and/or promotions, for any direct or indirect damage arising from such use and/or access and/or reliance on third-party content and/or infringement of privacy resulting from such use. • The Company strives to ensure that the information presented on the Website is as accurate as possible. The User hereby releases the Company from all liability arising from the information and/or content presented by it on the Website and/or errors therein, including any direct or indirect damage caused to the User due to such content and/or information and/or reliance upon it, including in connection with products, descriptions, prices and the like.

• The Company makes considerable efforts to provide a quality and secure user experience on the Website. However, the Website is not immune to malfunctions and/or problems and access to the Website may not be available from time to time. • The User acknowledges that the Website, including any content and/or service therein, is provided by the Company as it is and subject to availability, "As Is", and the Company shall bear no liability, express or implied, in connection with the Website, including any content or service therein, or its suitability for a specific purpose and/or the User's requirements. The User declares and undertakes that they are solely and fully responsible for any use they make of the Website, including any content and/or service therein and reliance upon them, and that they understand that the Company is not responsible, directly or indirectly, for any such use. • The Company and/or anyone acting on its behalf shall not bear any liability for any direct or indirect damage and/or loss, including incidental, consequential or punitive damages (including, without limiting the generality of the foregoing, compensation for loss of work and business, loss of profits, work stoppages and interruptions, loss and/or loss of business information, damage to reputation, and any other financial loss and/or damage, foreseeable or unforeseeable), arising from and/or related to the Website, or any content and/or service therein, or any use thereof, including but not limited to: • Use of and/or inability to use the Website, including any content and/or service therein, for any reason; • Messages and/or files received by the User during or as a result of use of the Website, including any content and/or service therein; • Use of or reliance on information and content published on the Website, whether by the Company or by third parties; • Any act and/or omission performed in the Website content or in connection with it after it has been delivered to third parties; • Interruptions, availability and functionality of the Website, including any content and/or service therein, for any reason, including those resulting from disruptions or failures in the Internet or telephone networks; • Damage or loss caused as a result of an oversight, error, inaccuracy or similar issue in the Website content. • Any disruption in receiving customer details in the Company's computers for any reason, including a malfunction related to the Company, shall not constitute grounds for any claim or action by Users. • Nothing in this limitation of liability shall derogate from any other limitation of liability set forth in the terms of use, including the privacy policy.

• The User hereby undertakes to comply with all applicable laws, including any law and/or regulation applicable to the User's use of the Website and/or its content, including these terms of use. • The Website or its content may not be used for any unlawful purpose, including publishing or transmitting through the Website any information that is false, insulting, defamatory, threatening, infringes upon another's privacy, pornographic or sexual in nature, racist or unlawful. • The User also undertakes to indemnify the Company and/or anyone acting on its behalf for any damage, loss, loss of profit, payment or expense incurred by them, directly or indirectly, including damage to reputation, economic and/or commercial damage, attorneys' fees and legal expenses, arising directly and/or indirectly from a violation of the terms of use and/or any act or omission of the User and/or any liability imposed on the Company and/or anyone acting on its behalf for which the Company has no responsibility under these terms; or any claim raised against them by any third party as a result of improper and/or unlawful use by the User of the Website and/or its content, including violation of these terms.

• The Company undertakes not to use customer information and details without the customer's authorization, unless required by law or necessary to prevent misuse. The Website shall provide access to information only to those of its employees who require the information in order to provide the service. • The Company takes customary precautions to preserve, as far as possible, the confidentiality of information and customer privacy. In cases beyond the Company's control and/or resulting from force majeure, the Company shall not be liable for any damage of any kind, direct and/or indirect, caused to the customer and/or anyone acting on their behalf if information is lost or reaches a hostile party and/or is used without authorization.

• The Company may allow or prohibit User access to the Website at any time at its sole discretion and reserves the exclusive right to change or discontinue operation of the Website, in whole or in part, at any time without prior notice. • Without derogating from the foregoing, the Company may discontinue the activity carried out on the Website, in whole or in part, temporarily and/or permanently, at any time, without the User having any claim, right or action in connection therewith. • The Company may condition access to and/or use of the Website, in whole or in part, upon registration and/or payment, without the User having any claim, right or action in connection therewith.

• Without derogating from the provisions of these terms of use, the User acknowledges, agrees and confirms that the limitation period for any claim and/or allegation and/or demand against the Company and/or third parties related to the User's use of the Website and/or the products appearing on the Website shall be limited to a period of 6 months, and all parties consider this to be an agreement regarding the limitation period as referred to in Section 19 of the Israeli Limitation Law, 1958.

• All use of the Website and any claim, demand or request arising from such use and/or from any other matter directly or indirectly related to this Website shall be governed solely by the laws of the State of Israel. The place of jurisdiction shall be the competent court in Tel Aviv-Jaffa, Israel only, and the substantive and procedural law applicable shall be Israeli law, which shall prevail over any conflict-of-law rules referring to the application of foreign law.

• The terms of use set forth above do not create and shall not be interpreted as creating any partnership, joint venture, employer-employee relationship, agency or representation relationship between the User and the Company. • If any term of these terms of use is found to be unlawful, void or unenforceable for any reason, such term shall be deleted from the terms of use and its deletion shall not affect the legality and validity of the remaining terms. In such a case, another enforceable term similar to the deleted or removed term shall be deemed to exist in its place. • The Company reserves the right to assign all or part of its rights under these terms of use to any third party as it deems appropriate, without any obligation to publish notice of such assignment on the Website. • These terms of use constitute the entire agreement between you and the Company regarding the manner of use of the Website and replace any other understanding and/or agreement, whether oral or written, relating to the use of the Website and its content.

• Questions regarding the products and services presented on the Website, including questions regarding the technical specifications of the product, information about product operation, warranty and other matters relating to products purchased by the customer on the Website, may be directed to the Company's customer service representatives through the Contact Us page on the Website. • For additional information regarding the Website and its activity, you may contact Feel customer service through the Contact Us page on the Website.